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We aim to demonstrate a personalized experience specific to you and your individual needs. This tailored experience requires significant time to design. Begin the process now.
Protocols guided by the Ontario Ministry of Health aimed at ensuring that common illnesses are prevented or caught early such that improved health outcomes and community wellness is maintained.
In order to prioritize your concerns please allow our reception to know the nature of your requested visit.
We will do our best to see our patients in a timely manner.
Best efforts will be made to accommodate same-day appointments based on Medical priority. Please inform the receptionist of the nature and urgency of your concern, to accommodate appropriate scheduling.
We are not a walkin clinic. We do not run the clock and rush people along. We do not limit your visit to a single element and then force you to return another time for any additional concerns you may have. We are not a fee-for-service clinic where volume is of any interest to us. We do not wash our hands of our responsibility to you once you complete your visit.
On the contrary, we value quality and meaningful interactions that promise to promote and safe guard your wellbeing even when you are not directly in front of us. We aim to tailor your care to those values that are specific to you, not only as a patient but also as a person. However, by becoming a patient at doc on the block you become a member of our clinic community. Our healthcare providers seek to understand your care needs not only from an illness perspective but also by how that illness affects you as an individual. We are loyal to you for the long haul. Our responsibility to you never ends when you walk out the door. Instead, we want you to come to depend on us and to be rest assured that we work tirelessly behind the scenes to ensure your care is attended to. Our focus is on producing top-tier care.
From this standpoint, we can only achieve this level of integration and success with you playing an active and central part in your own care. You too play a critical role in the health care process starting from you being a loyal member of your own health team and care path. By visiting a walkin clinic or remoting to a "virtual doctor" you disrupt that continuity of care. You open yourself to the possibility of missed or lost importance aspects of your care details, and even worse, increase the likelihood of errors being made. Decisions made by a walkin or "virtual care" doctor all too often may go without follow-up and or follow through. Our own after hours cross cover system does not operate in this manner. Unlike these outside entities, our after hours care is maintained by the very same members of our care team and each health care provider is responsible to the next to ensure that every detail of your visit is reported back to your primary care provider so that there is never a moment that your care is without being attended to and all elements are preserved and are intact. Hospital ER physicians as well as our hand picked referred specialist providers maintain the same responsibility to you and to our clinic. In short, trust your care to us, and only those we work closely with, after all, it is your health we are referring to.
Find out more details about the Ontario Ministry and their efforts to ensure care continuity. Learn more about why it is so important NOT to go yo a walk-in clinic or allow the simple convenience of a virtual visit by an outside provider to interrupt your care path. Seek to better understand the enrolled model of care.
Please be sure to keep your OHIP health card up to date and valid. Ensuring you have a valid health card will enable your doctor to keep up to date records on you. That way you provide your MD access to stay connected to the most timely details regarding your care path. Our paperless digital office system can track any Ontario-wide lab values generated by your visits to labs and hospitals. Please be sure to inform the staff if there is a change in your status or move of address. Do not be upset by the staff requesting to see your card or request that you update your card should it expire, this is not for payment purposes, but rather, to ensure we can access the most up to date information on you and deliver timely top shelf care.
* Please note that red and white cards are considered VOID by the ministry since 2017.
Published: February, 2018
You know the routine: you're waiting in the exam room, and your doctor comes in for what seems like a very quick visit before leaving to see the next person. You're left feeling that you didn't ask all of your questions or get a good understanding of your treatment plan. What happened?
"We're under incredible pressure, and we're scrutinized to be sure we're seeing enough patients," explains geriatrician Dr. Suzanne Salamon, an assistant professor at Harvard Medical School. "We don't have many minutes, and yet we have to go over each person's medical issues, medications, and even end-of-life issues. That doesn't leave a lot of time to talk."
The scenario is the new reality of medicine. Research suggests that the average length of a doctor visit ranges from 10 to 20 minutes. While that can be challenging for both you and your doctor, the way to make it work is to maximize every minute. You can do that by adopting as many of the following strategies as possible.
Create and bring a list of questions you have for the doctor, so you won't forget to ask them. Prioritize your list, with the most urgent questions at the top. "If you bring in a list of 10 questions, there may not be enough time to get through all 10, so start with the most important," Dr. Salamon advises. Your doctor may be able to plan some time for questions if you announce that you have a list at the beginning of the appointment.
When you see a new doctor (particularly a specialist), he or she will likely want to see prior medical records and tests related to your health condition. "It's most useful to have the actual test results when possible, above and beyond someone else's interpretation of those tests, so the physician has the opportunity to see and interpret those same studies personally as well," says Dr. Christopher DiGiovanni, an orthopedic surgeon and associate professor at Harvard Medical School. Ask about the best way to forward your records to the doctor when you make the appointment. In this day of electronic medical records, a specialist in the same medical group, hospital, or health care system will have computer access to medical records, but a specialist elsewhere may not. You should check with the doctor's office about this in advance.
It helps to have someone with you to serve as another set of ears. "Older patients may have hearing impairment and may not feel comfortable asking doctors to repeat themselves, or they may have undetected cognitive impairment and won't remember or understand what the doctor said," explains Dr. Gad Marshall, a neurologist and assistant professor at Harvard Medical School. Or you may be emotionally distressed and unable to take in everything the doctor is saying. It can help to have another person along to ask the doctor to clarify or repeat information, or at least take notes.
You may think you know your medications well, but do you know the names and dosages? "I suggest that you routinely bring in the bottles with your medications, both prescription and over-the-counter. This may reveal that you are not taking the medications your doctor thinks you should take. It also gives you the opportunity to understand what every medication is being used for," says Dr. Sarah Berry, a geriatrician and assistant professor at Harvard Medical School. "You can also discuss if any medications can be reduced or eliminated."
Arriving before your actual appointment time gives you a chance to fill out paperwork, go to the bathroom if necessary, and knock out some of the routine steps of the visit, like a blood pressure check. "If I'm in the room at 10 for a 10 a.m. appointment, but the patient isn't there waiting because he only just arrived or he's in the bathroom, we're losing minutes," Salamon says. She recommends arriving 15 to 20 minutes early.
Despite an early arrival, you may wind up waiting longer than anticipated if your doctor falls behind schedule. Why does this happen? "We cannot predict who is coming in the door or how simple or complex the problem is. Some days a provider might be ahead of schedule, sometimes on time, and, unfortunately, often a bit behind just to be able to see everyone who needs to be seen," says Dr. DiGiovanni. But take heart. "I've also found that when patients realize you are acting in their best interest and are always willing to spend whatever time it takes to care for their problem on any given visit, these people almost never mind waiting at subsequent visits. They understand that you're doing the same for everyone." He suggests that you bring some reading or work material so that you can use the time well regardless of the wait.
When your the doctor walks into the room and asks how you're feeling or why you're there, answer with a detailed yet concise explanation. In the business world, it's called an elevator speech — an effective summary that lasts about the length of an elevator ride. "Make it one minute or less if you can," advises Dr. Salamon. "Telling long stories would be great if we were going to dinner, but they have no place in a doctor's office."
Coming up with your elevator speech may be tough on the spot, so prepare it before the appointment. Dr. Salamon recommends including the reason for your visit, what your symptoms are, and if there's anything stressful going on in your personal life that would affect your health (like a divorce, job change, or move). If you're seeing a doctor who's taken care of you before, include only the pertinent information that's developed since your last visit, such as a new health condition or medication you're taking.
"People get embarrassed and may leave out things that could be really important, like alcohol or marijuana use. They may not want the doctor to make judgments. But you really do need to be upfront about what's going on," Dr. Salamon says. Other topics that may be difficult to talk about include depression, sexual dysfunction, and incontinence.
If you feel awkward, remember that you have only a limited amount of time with an expert who can help you. It's up to you to get as much as you can from the visit.
We at doc on the block will NEVER push you out or cut you off. We do NOT limit you to one problem at a time. We recognize you are a person and may have many elements that impact your primary concern. We appreciate that being complex beings many issues can be compounded by other health factors which may not be the original reason for the visit. We seek to take everything about you into consideration when learning about your situation, and we aim to include you in the plan that we formulate before taking action. We offer you to play a key role in the process and design of this combined effort.
Therefore, efficiency is vital to this interaction. By you being prepared for the encounter and ensuring that we are aware of all the elements required for your visits' success we ask you for the reason for your visit and suggest you establish with our staff in advance of your visit that we are in possession of all relevant documentation in order to fully and thoroughly address your health related concern.
Thank you for placing you trust in us to care for you and please know that we value you as a key member of our team.
KEEPING A WATCHFUL EYE ON YOU EVEN WHEN YOU ARE NOT IN CLINIC
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FOR YOUR CONVENIENCE
Doc on the Block Family Doctors Accepting Patients in Etobicoke
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